In part two of the Dynamics for Customer Service in Financial Services webinar, view the tools in action during a short demo and FSI use case scenario. Learn how the tools can manage and resolve customer cases, whilst managing risk and compliance within complex FCA regulated environments. See how standardised Dynamics 365 processes not only improve CSat scores, but provide FSI organisations with robust solutions to meet regulatory standards when managing customer complaints.
At the end of the demo you’ll:
- Have seen Dynamics 365 for Customer Service in action within a FSI scenario
- Understand how the app can be customised to solve a range of complex cases in Financial Services
- Have explored the granular features of Dynamics 365 for Customer Service and see new ways that processes can be engineered and how modern tools can be applied within the context of your business
- Be provided with the next steps for success.