Watch the on-demand webinar now: How to improve Customer Service in Banking, co-hosted by Microsoft and Redspire.
During this short video, you’ll see the Microsoft Dynamics 365 applications that create meaningful customer service journeys. Your hosts will talk you through a typical customer engagement and visualise how connecting on your customers’ desired channels at the right place, at the right time, can improve experiences, enhance CSat scores and free up your valuable team resources.
At the end of the co-hosted webinar, you’ll:
- Understand why customer service is so important to differentiate your Banking organisation
- Know the impact of good and bad customer service in Banking
- See a typical customer journey brought to life, from first touch to process resolution
- Understand how Microsoft’s technologies can facilitate satisfaction, every step of the way
- Be provided with next steps for success.