Whitepaper | The Digital Insurer
“The Digital insurer is a customer-centric, proactive and competitive organisation that delivers a unique and engaging experience to customers and agents”.
Microsoft, 2019
This short paper explores the fast moving and constantly innovating opportunities available to decision makers and change-makers in the insurance sector. By embracing new and energing tools and harnessing the power of Microsoft’s latest technologies, c-suite decision makers and Board level sector leaders can lead their insurance business to:
- Delivery exciting and immersive omni-channel user experiences that drive customer acquisition, retention, delight and growth.
- Utilise precise data insights that improve performance, enhance risk insight, and track analytics and performance across all areas of the business.
- Enable digital working practices that drive colleague and team efficiencies and morale, improve engagement and sales and vastly improve operational effectiveness.
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Under 3 mins, this #PowerVirtualAgent call deflection demo summarises how to:
✅improve contact capacity
✅resolve low touch enquiries
✅connect VA to knowledge bases
✅monitor emerging topics
✅resolve customer cases 24/7
✅move cases along the UX
http://ow.ly/wlgF50z8yEk
