Half of all UK business leaders fear that their industries face significant digital disruption within the next two years. The financial services sector, which employs 2.2 million people and contributes £66 billion in taxes to the UK economy, demonstrates the highest level of anxiety, with two-thirds (65 per cent) of respondents fearing the impact that digital transformation will have on their markets over the course of the next 24 months.
It’s not unfounded. We are on the edge of another sea change. By evaluating the position of your organisation now, you can gear up for the new wave of customer expectations. This guide will clarify digital transformation and leave you in a better position to understand the context for your company.