Microsoft Dynamics 365 CRM Suite and Service
Unifying people, data and business processes
Dynamics 365 is your whole business in a single, intelligent system.
Why choose Microsoft Dynamics 365?
Microsoft Dynamics 365 is a customisable end to end suite of business applications that finally brings together operational processes and customer engagement.
The two core components of the Enterprise edition are the industry favourites Dynamics AX and NAV. Each app delivers its own solid Microsoft Dynamics value but the real jewel in the crown is the way that the Common Data Model supports the integration of every app. Businesses can collaborate better, report more accurately, automate more successfully, improve productivity and identify opportunities and weaknesses.
Every app comes with:
NON-PRODUCTION LICENSE
SOCIAL ENGAGEMENT
INTEGRATED SELF-SERVICE WEB PORTAL
VOICE OF THE CUSTOMER SURVEYS
APP SOURCE
MOBILE OFFLINE
POWER BI
& MORE
Dynamics 365 Licensing
Dynamics 365 has one of the most flexible, business-friendly CRM subscription models going.
You buy per user based on accessing the right apps for the right people at the right time. Read more in our Dynamics 365 licensing guide.
Dynamics 365
For Sales
Dynamics 365 goes far beyond the norms of pipeline reporting and lead tracking for your sales team.
Collaboration and insight across the business is instant so your team can predict customer needs, tailor interactions and build better relationships for faster, higher value sales.
Dynamics 365
For Customer Service
Dynamics 365 Customer Services App empowers your team with insight and customer centric processes.
The Single Customer View is the information hub of every customer maximising conversations, simplifying fact finding, improving customer satisfaction and creating more opportunities.
Dynamics 365
For Marketing
Microsoft Azure brings security and possibility. Click dimensions brings the marketing tools.
The Adobe Marketing Cloud brings it all together into an end to end digital marketing app that is part of the Dynamics 365 platform, ensuring slick planning and customer experiences. Get sales and marketing talking in a way that informs the next communication requirement for every single prospect, improves customer consistency, increases conversion rates and builds your brand’s reputation and loyalty.
Dynamics 365
For Field Service
The Field Service app increases efficiency for better resource management and customer service.
Automated resource matching optimises scheduling and purchasing improving first-time fit records. Customers’ needs are met more accurately and quickly and your systems always show live information.
Dynamics 365
For Financials
Dynamics 365 for Financials tidies up your organisations’ numerous spreadsheets, systems and processes into one deeply intelligent system that gives accounts its place as a strategic and managerial function.
By taking information from each area, it gives you better control of budgets, guides your sales cycle, purchasing, and inventory management.
Dynamics 365
For Project Service
You can plan and manage every project from beginning to end with Dynamics 365 for Project Service Automation with your team all operating from one system that includes planning, resourcing, scheduling and invoicing.
With relevant information always at hand, opportunities and possible problems are never missed.
Dynamics 365
For Operations
Dynamics 365 for Unified Operations is ERP with a difference.
It supports and connects every business process and department so data only needs to be entered once to empower employee/customer interactions across the business, as well as crystal clear insights for business development and troubleshooting.
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