Disruptive customer experience, and how financial services firms can – and should – deliver it. (Chris Brindley, former Managing Director of MetroBank and Global Business Leader)
- Learn how and why Metro Bank shook up the sector, creating an army of loyal fans out of their customers and redefining the consumer banking relationship through customer experience and lightning-quick service. With daily performance metrics including customer happiness, delivered through Microsoft Business Intelligence, Metro were ahead of the digital curve in blending culture, human and technology together to create the ultimate customer-centric experience.
Making the Sales Experience Stick. (Steve Eungblut, Managing Director, Sterling Chase)
- Hear how in a B2B world, successful selling organisations are harnessing technology to consistently add tangible value to the customer experience at stage of the engagement cycle, and at every touch point across multiple channels.
The Business Approach to Adapting Changing Systems (John Anderson, Customer Success Manager, Microsoft)
- Create operational excellence, return incredible ROI and success across all areas of your business. Explore the almost limitless Microsoft Business Applications technologies, and how they are enabling success and rapid organisational change within the Financial Services sector. Takeaway actionable best practice behaviours that will drive adoption and deliver spectacular customer experience.
The Modern Seller Experience (Jamie Bulmer, Global Blackbelt for Customer Experience in Financial Services)
- See the technology in action, delivered by a global Microsoft leader with a deep technical knowledge and industry experience across the financial services space. Working with thirty plus international banking and insurance clients across Europe, Jamie brings to life Microsoft’s investments in modern selling experiences with the power of Dynamics 365 with LinkedIn and Microsoft Sales AI. Throughout a live, Q&A takeaway invaluable insight and recommendations that can have lasting value on your business.
Afterwards, join us for an informal drinks reception
Reserve your spot today!