- Disruptive customer experience, and how financial services firms can – and should – deliver it. (Chris Brindley, former Managing Director of MetroBank and Global Business Leader)
Learn how and why Metro Bank shook up the sector, creating an army of loyal fans out of their customers and redefining the consumer banking relationship through customer experience and lightning-quick service. With daily performance metrics including customer happiness, delivered through Microsoft Business Intelligence, Metro were ahead of the digital curve in blending culture, human and technology together to create the ultimate customer-centric experience.
- Making the sales experience stick, and why tech is today’s critical success factor. (Steve Eungblut, Managing Director, Sterling Chase)
With a razor-sharp understanding of buyer behaviour and changing consumer needs, Sterling Chase sales leaders are disrupting the buying process delivering experience at all stages of the sales journey and constantly open to shifting tactics to suit the new digitally driven landscape. Hear how Sterling Chase add tangible value at a strategic level and use technology at every stage of the multi-channel contact process to win harder and meet and exceed ever increasing customer expectations.
- The Business aproach to adapting changing systems. (Helen Wilson, Director of Customer Success, Microsoft)
Explore the almost limitless Microsoft technologies that are enabling rapid organisational change in the Financial Services sector, from a global Microsoft leader in customer success. Takeaway actionable steps and knowledge that will allow you to deliver spectacular customer experiences, operational excellence and understand the emerging Business Intelligence technologies that make these possible.
- The Modern Seller Experience (Jamie Bulmer, Global Blackbelt for Customer Experience in Financial Services)
See the technology in action, delivered by a global Microsoft leader with a deep technical knowledge and industry experience across the financial services space. Working with thirty plus international banking and insurance clients across Europe, Jamie brings to life Microsoft’s investments in modern selling experiences with the power of Dynamics 365 with LinkedIn and Microsoft Sales AI. Throughout a live, Q&A takeaway invaluable insight and recommendations that can have lasting value on your business.
Afterwards, join us for an informal drinks reception
Reserve your spot today!