- Our Dynamics Journey (Stephen O’Keane, Small Business Banking Innovation Clydesdale and Yorkshire Bank)
A rare opportunity to hear how one of the UK’s largest independent British banking groups took advantage of market-leading Microsoft technologies to transform their Small Business Banking capabilities and deliver outstanding customer experience. Takeaway how advances in tools and technology are providing a delivery framework for businesses like yours and understand how the implementation process is possible in a fully operational business.
- What does Great Customer Experience Look Like? (Kirsty Mac, Leadership Coach & Consultant at Raise the Bar)
With a razor-sharp understanding of buyer behaviour and why businesses must stay ahead of ever-changing consumer needs. Kirsty explores how blending culture, human and technology creates the ultimate customer-centric experience for financial service organisations. Takeaway actionable insights and knowledge that will allow you to deliver outstanding experiences and create loyal fan s and customers in your own organisations.
- The Modern Seller Experience (Jamie Bulmer, Global Blackbelt for Customer Experience in Financial Services)
Explore the almost limitless Microsoft technologies that are enabling rapid organisational change in the Financial Services sector, from a global Microsoft leader in customer success. Working with thirty plus international banking and insurance clients across Europe, Jamie brings to life Microsoft’s investments in modern selling experiences with the power of Dynamics 365 with LinkedIn and Microsoft Sales AI. Throughout a live Q&A, takeaway invaluable insight and recommendations that will allow you to deliver operational excellence and understand the emerging Business Intelligence technologies that make these possible – creating lasting value on your business.
Afterwards, join us for an informal drinks reception.
Reserve your spot today!