6 min readRedspire 2019 Round Up

Redspire 2019 round up

As we get ready to wave goodbye to an incredible year, we reflect on our successes, partnerships, people and technology in the Redspire 2019 Round Up.

2019 has been an exciting year not just for Redspire but for the business applications we work with too. Microsoft Dynamics 365 and the Power Platform’s wave 2 release has evolved the technology, with over 400 new AI-infused tools. These enhancements allow us to bring tech-driven problem-solving and process improvement to business users of all skill levels. Microsoft have empowered a new generation of in-house teams to become citizen developers. We’ve sent our teams all over the world to Dynamics seminars and events this year to ensure we are first to know about the new opportunities and technologies we can offer our clients.

At Redspire, 2019 seen us expand our client base within the financial services sector. We were shortlisted for three prestigious industry awards – including DIGIT’s Financial Technology Partner of the Year – for our on-going work for CYBG (recently rebranded to Virgin Money). We continued to enhance our working relationship and account-managed partnership with Microsoft, in turn improving the service levels we offer our clients.

Diversity in the workplace

We started 2019 off with four key goals. To be the best partner, be the best supplier, be the best employer and to give something back to the community. We’re proud to have hit these goals, with client satisfaction ratings approx. 95%- 98% across all of our key metrics. This satisfaction is also evidenced by a strong referral programme and repeat business from all of our clients. We pride ourselves on becoming a long term transformation partner, not just a service provider.

We’ve also grown our headcount by over 20% and increased turnover by 11%. As our headcount has grown and key people have returned from maternity leave, we’re very proud that we’ve managed to achieve a gender ratio split of 50:50. We’ve also created new family friendly homeworking policies, expanded the office floor space to provide more quiet and break out spaces and made some key promotions within both commercial and development teams as we’ve grown.

With a commitment to the Microsoft Pledge and reducing the digital skills gap, we’ve sponsored a number of grassroots events this year, including D365 Saturday Glasgow at Strathclyde Business School and Nine Twenty and SmartSTEM’s Insp-Hire event at Glasgow Caledonian University. Our team love getting hands on within the community, but even more so with the younger generation, helping them get an insight into a career in tech.

As we go into 2020, we’ve got an exciting calendar of events coming up, including Scottish Summit on 29th February. With over 90 free workshops on Microsoft technologies in one day, this is simply not to be missed for clients, techies and newbies alike, and we’re thrilled to be a sponsor! Sign up now if you haven’t already. At time of posting over 90% of the free tickets have been taken, so be quick.

Partnership working

Events collaboration with Microsoft, co-hosted workshops and Hackathons, and a range of immersive webinars and demos help provide a holistic client services, packed with Microsoft expertise and Redspire’s bespoke methodology and consultancy. It’s a partnership that helps our clients get the very best out of the tech and keep pace with digital transformation in their sectors. There’s a limited amount of places left for our education and events programme in February and March 2020. Enquire about taking part at info@redspire.co.uk or call the team on 0845 226 8170 to find out more.

We also commissioned unique access to Forrester’s August 2019 report, The ROI of CX Transformation, to help decision-makers visualise and quantify the hard impact and ROI of CX transformation in their business. We highly recommend downloading!

October’s wave 2 release for Dynamics and the Power Platform

Looking closer at the technology, in October’s wave 2 release, major updates to the platforms meant hundreds of new opportunities to evolve internal processes for our clients.

At Redspire HQ, we’re very excited about Power Virtual Agent and the impact on customer service, satisfaction and experience. Improved with with brand new authoring capabilities, business users can build, test and deploy powerful AI chatbots same day, via a guided, no-code graphical interface -without the need for developers or data scientists. These reactive capabilities can free up front line agents to focus on more complex issues, and also provide deep insights into customer satisfaction and their journey and sentiment.

Another favourite of ours is the the business card scanner within Dynamics 365 for Sales. The scanner analyses the card for information and automatically updates within the correct field or allow the user to overwrite to the correct field. For busy professionals used to a digital experience, this is a highly covetable tool that helps store the information they need to connect and network more effectively.

Similarly, the ability to undertake functions like object recognition and form processing to detect form fields and values is extremely valuable. AI builder is able to read, understand and translate photographs of handwritten notes and convert into word documents, or analyse text from Excel or PDF and feed directly into the appropriate Dynamics 365 fields. The time-saving capabilities of these tools are immense.  Anywhere you can rekey data, you can feed to Power Apps, and AI will read, recognise the data and populate it. This will be extremely helpful for rebuilding and legacy platforms as businesses continue to evolve.

With such meaningful changes to Dynamics and the Power Platform, as expected Microsoft have overhauled the licensing. This puts the power back into organisations hands to license only what’s needed, and expand as their needs grow. Find more information about the Grandfathering Process here.

Moving forward to 2020

Next year is shaping up to be just as busy as this one, and we’ve set some pretty ambitious goals for our business and culture. In Q1 2020, Redspire and Microsoft have joined forces on a co-hosted webinar series that showcases how to put low-code, no code, point and click technologies in business users’ hands with Microsoft Dynamics 365 and the Power Platform. Watch the webinar on-demand now and if you want to see the tools in action, view the follow up demo too.

We love to chat about digital transformation for Customer Experience. If you’d like to find out more about how Dynamics 365 and the Power Platform can support your FSI organisation through its next phase of digital transformation, get in touch with our team of specialists today on 0845 226 8170 or email us at info@redspire.co.uk.

Happy New Year to our clients, colleagues, partners, friends and family!