Do you want to staff your business 24/7 to meet customer demands? No, not many do.

Hence the Dynamics 365 Self Service Portal. Your customers can find out what they need to know, when they want to know it without you paying someone to be there. There are four defined templates; Customer Service, Partner Support, Community Engagement and Employee Self Service. It’s included with every subscription so you can improve your accessibility and service levels without an additional fee.

Do you put customer surveys out using an externally integrated tool? Tomorrow, we talk Voice of the Customer Surveys.