CUSTOMER EXPERIENCE
The right CRM customer experience can retain customers, not just attract them. In this blog section, we look at the power of CRM and it’s capabilities to deliver an outstanding customer experience.
https://redspire.co.uk/wp-content/uploads/2018/11/conference-2705706_960_720.jpg 640 960 Andrew Miller https://redspire.co.uk/wp-content/uploads/2017/05/Black-Writing-with-Transparent-Background.png Andrew Miller2018-11-14 17:16:582018-11-14 17:16:58Social Selling at the Institute of Sales Management, Scotland.
Putting service back into Financial Services: Delivering incredible customer experiences with Microsoft Dynamics
CRM, CRM Performance, Customer ExperienceFinancial services leaders are encouraged to adopt the right mix of culture, people and technology in order to improve customer service quality levels – or face being left behind. Delivering powerful customer experiences in Financial Services was tricky for senior executives, even before the dawn of new digital challengers. Disengaged customers and an industry apathetic for innovation, […]