CUSTOMER EXPERIENCE

The right CRM customer experience can retain customers, not just attract them. In this blog section, we look at the power of CRM and it’s capabilities to deliver an outstanding customer experience.

Incremental Group acquires Redspire

Customer Experience, Customer Relationships, Digital Transformation, Dynamics 365, News, Press Release

Incremental Group accelerates its position in the UK financial services market with acquisition Glasgow based Redspire is one of the leading providers of CRM solutions to financial services in the UK The combined group becomes one of the largest Microsoft Dynamics partners in the UK Incremental’s FY21 H1 revenue is up more than 10%, gross […]

/by Claire Kirk

Power Apps for Banking

CRM for Banking, Customer Experience, Dynamics 365 for Banking, Power Platform, Uncategorized

Since Microsoft released hundreds of brand new AI-infused capabilities for Dynamics 365 and the Power Platform, we’ve focused heavily on the opportunity for automation and process improvement within Banking and Insurance. This article focuses…

Power Platform Oct wave 2: Flow, Power BI and Power Apps

CRM, CRM Performance, Customer Experience, Microsoft Dynamics 365, News, Power Platform

Microsoft 2019 wave 2 launched 1st October - the largest release to date - with over of 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. As we look at the new release enhancements and deep-dive into the…

Digital business interface on blurry night city background. Finance and innovation concept. Double exposure

Achieving the four pillars of Digital Transformation in Banking with Microsoft Dynamics

CRM, CRM for Banking, Customer Experience, Data Management, Digital Transformation, Dynamics 365, Dynamics 365 for Banking, Dynamics 365 for Sales

Not so long ago, digital transformation in Banking meant keeping pace throughout the third industrial revolution; meeting the digital challenge by providing basic online banking functionality that supported bricks and mortar mainstream branches.…

Digital Transformation in Banking: Four Key Solution Areas

CRM, Customer Experience, Digital Transformation, Dynamics 365 for Banking

As the financial sector experiences its own shift in priorities in response to the Fourth Industrial Revolution, organisations are placing a much larger focus on the technology that will lead them through digital transformation in banking. Microsoft…

Putting service back into Financial Services: Delivering incredible customer experiences with Microsoft Dynamics

CRM, CRM Performance, Customer Experience

Financial services leaders are encouraged to adopt the right mix of culture, people and technology in order to improve customer service quality levels - or face being left behind. Delivering powerful customer experiences in Financial Services…

Social Selling at the Institute of Sales Management, Scotland.

CRM, Customer Experience, Customer Relationships, Data Management, Digital Transformation, Dynamics 365 for Sales, News

We recently attended the first ever Edinburgh-based event hosted by the Institute of Sales Management The inaugural Scotland Event showcased the dramatic change in the sales environment, as businesses spanning all industries accelerate digital…

@RedspireCRM

Avatar Redspire @RedspireCRM·

17h

Did you catch any of Microsoft Inspire recently?

Across three days Microsoft made a number of announcements, and Craig from @inc_group_uk has put together a blog that talks about some of the big highlights from the virtual conference:

https://redspire.co.uk/crm-blog/key-highlights-from-microsoft-inspire-2021/

#MSInspire2021