2 min read

Redspire partner with Microsoft MVP Neil Parkhurst to boost digital skills talent in Scotland

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Redspire are excited to announce a year long partnership with Microsoft MVP and award-winning Dynamics 365 consultant Neil Parkhurst. Our Gold Partner agency will collaborate with the D365UG Global All-Star on an internal best practice programme that provides bespoke training and development for new recruits, front line project delivery and an open market events and webinar series designed to upskill developers, analysts and architects across the sector.

With over thirty years plus experience in IT, Parkhurst is a highly regarded leader in Dynamics, Unified Service Desk, Field Service and Project Service Automation. Boasting an extensive client roster, a popular YouTube channel and a series of sector awards, his contribution to the Dynamics space extends globally. NeilParkhurst.com – a free resource dedicated to supporting and upskilling students and professionals working towards Dynamics accreditation – has accrued over 1.7 million hits since launch in 2016, achieving double digit growth year on year, and gaining notoriety within the IT sector as one of the most valued digital resources available.

The collaboration will also extend the reach of Redspire’s on-going commitment to The Microsoft Pledge, which they signed in August 2019, a promise to help create a strong digital talent pool entering the sector and prevent skills shortages.

Second phase plans intend to take the Redspire and Parkhurst partnership from the workplace to the classroom, in a bid to help Scotland’s students and businesses prepare for the challenges of the Fourth Industrial Revolution and reduce skills gaps in IT graduates entering the workplace.

Redspire’s Services Director Steven Brown says: “Like Neil, Redspire is driven by delivering organisational business change to our clients, alongside building the best IT talent in the sector. Collaborating with Neil in the coming twelve months support our key business goals for the year ahead and will allow us to achieve ambitious growth plans in terms of talent acquisition and project delivery.”

Parkhurst says: “There’s real synergy between Redspire’s commercial goals and mine and I’m pleased to be partnering with them in this year ahead.”

Redspire is a CRM Consultancy, specialising exclusively in Dynamics 365. As a Microsoft Gold Partner, we help UK businesses solve organisational challenges and help our clients achieve long term strategic goals, via bespoke CRM solutions that revolutionise how they do business.

As part of the Microsoft account managed teams, Redspire work collaboratively to drive digital transformation, improve processes and help businesses understand and engage with teams, customers, clients, citizens and members like never before. With particularly strong capabilities in Financial Services, Government and the Media, our client base includes the Money Advice Service (now trading as the Money and Pensions Service), Clydesdale and Yorkshire Banking Group (CYBG), Golden Charter, Skills Development Scotland (SDS) and GroupM.

4 min read

April Release Notes

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As we edge closer to the beginning of the new financial year, it signals the latest bi-annual update from Microsoft on the April 2019 release features for Dynamics 365 and Power Platform.

The 396-page document details new and improved features across Sales, Marketing, Customer Service, Portal, Field Service, Project Service Automation, Finance and Operations, Microsoft’s continual investment in developing the AI capabilities within the platform and perfecting the user experience that it ultimately delivers.

The first thing to note is the introduction of the new Dynamics 365 AI for Customer Service platform. The new release joins an already established suite of artificial intelligence applications designed to streamline process efficiency and provide a solid foundation to build the perfect experience strategy. Additionally, AI for Sales is being expanded to feature new predictive forecasting and a wider variety of call intelligence capabilities.

AI for Market Insights updates and correlates search data with analytics and data mined from social media integration. The new AI for Customer Insights key offering provides a very on-brand “single-view” dashboard for statistical data and shared analytics across both human and virtual interaction agents.

The technical advancements being introduced to further enhance the powerhouse that is the Dynamics 365 for Sales module comes with a real focus on collaboration, particularly in integrating with the Microsoft Teams platform. An enhanced focus on integrating LinkedIn data and technology, allows sales reps or relationship managers to view profile information with no additional configuration and subscription required. One of the most important features being a new alert/update functionality which will allow sales and relationship managers to keep up to date on any role/company change to their key contacts within the opportunities section.

New live chat and SMS options will be available as additional support channels for direct engagement and management throughout each stage of the customer journey on Dynamics 365. This is further bolstered by a crisp new Unified Interface, that allows multi session capabilities and slick switching between sessions, screen notifications, knowledge articles, preconfigured quick replies and transfer conversation that improve the flow of the experience on the customers end.

Microsoft have continued their development of the Dynamics 365 for Marketing platform with a host of further enhancements to better combine the tools available with the power of Microsoft technology. One of the key investments from the April release is the development of actionable intelligence which allows for better delivery, building of optimised target segments and supports the effective communication strategy. The solution will continue to be integrated and extended to deliver projects more efficiently and support vertical scenarios. New APIs will better enable journeys to be linked with internal business processes and create target segments programmatically. The configurable Relationship Assistant will be a huge boost to both sales and marketing functions in determining and evaluating how best to progress with a communication strategy.

With the update comes new Power Platform capabilities which combine Microsoft Flow, Power BI and Common Data Service for apps into a true world-leading suite of tools which allow an easy and powerful collaborative integration into Dynamics 365 and Office 365. There is also a huge emphasis on improvements to the usability for data and business analysts, empowering them to build higher-quality reports, apps and workflows more easily whilst still supporting the advanced demands of enterprise and administrator requirements.

Choosing the right Dynamics Partner

Choosing the right Microsoft Dynamics partner for your customer experience project is an essential part of success. It’s vital that you select a partner experienced within your sector, who understand the nuances and challenges of your business and who has references and success models within your industry. From pre-sales scoping and needs analysis to, project and process mapping and build… all the way through to implementation and beyond, a strong partner is the primary key to success.

Redspire have particularly strong capabilities in Financial Services, FMCG, Government and Third Sector and have worked on the biggest operational challenges facing these industries today. From Small Business Banking improvements at CYBG, client and stakeholder engagement at Money Advice Service and operations and field service at Golden Charter, our expertise in Dynamics 365 and the wider Microsoft ecosystem help our clients achieve operational excellence and project delivery that improves bottom lines.

Read more about Microsoft Dynamics 365 now, or watch our ‘Why Dynamics 365’ webinar to find out more.

3 min read

Social Selling at the Institute of Sales Management, Scotland.

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We recently attended the first ever Edinburgh-based event hosted by the Institute of Sales Management

The inaugural Scotland Event showcased the dramatic change in the sales environment, as businesses spanning all industries accelerate digital transformation through cloud technologies.

Businesses today are meeting the challenge of servicing a new breed of B2C customers and B2B clients who have ever-increasing expectations and demands on sellers. This is the age of the professional consumer.

Throughout the evening, one main question was raised…

Is cold calling dying out as an introductory technique for selling?

Selling and outreach are constantly shape-shifting. With the rise in intelligent, data-driven technology and machine learning, social media platforms are intuitively becoming the go-to place for content placement and customer contact. Cold calling has become a much less popular and effective method of interaction.

In its place, social selling has become a key part of an organisation’s customer engagement strategy. Why cold call when you can outreach to a warmed prospect, and make use of insights that make the nurture and sales process easier for salespeople, marketers and business owners?

What is social selling? And do traditional salespeople need to adapt?

Short answer, yes.

Social selling is a modern approach to identifying and engaging with a custom-built audience based on your business’s target market and a great way to establish rapport, connect and verify the legitimacy of the relationship between seller and prospect. Post-purchase by Microsoft, LinkedIn is proving itself one of the most valuable sales and marketing tools for social selling, with 96% of B2B buyers seeking to read content and engage with industry leaders (Demand Gen report, 2017). Other channels also have validity, and it’s worth pointing out that the fundamentals of social selling translate well to offline relationship building.

So is cold calling dead?

Technology is driving behavioural change in buyers and sellers and it’s essential that sellers keep pace in terms of expertise and personal learning, to avoid becoming redundant. That doesn’t mean there isn’t still a place for a cold call, however where engaged, meaningful contact can be achieved easily, why reduce your chances with your prospects?

Not only does social selling give you a 360-degree view of prospects, it allows you to tailor your approach to current customers and meet their needs at the right time. The social selling model supports account-based selling and allows you to deliver hyper-relevant messaging and content that speaks their language.

Social selling for operational efficiencies

According to a recent survey by CSO Insights and Seismic, one in three B2B sales professionals said that not only was social selling increasing the number of leads they had to work with, but also the depth of the relationships they had with existing and prospective clients. Building relationships rather than leading with the hard sell allows salespeople to maximise their own efficiency by reducing the prospect research time, having a positive impact on the sales cycle.

Transactional vs Strategic Sales

Cold calling is usually a game of chance with decision makers within a company out of reach for the average cold sales call. Social selling converts the sales process from transactional and functional, to a strategic plan that provides hard ROI, produces serious wins and enhances customer experience and satisfaction.

Companies are being left behind because they’re yet to acknowledge that the buying process has changed. It’s no longer a one-way system made up of cold calls, qualifying leads and sales demos. 84% of vice president and C-level executives use online and digital media channels to influence their purchasing decisions.

3 min read

Microsoft Inspire Keynote 2018: Emerging themes from Microsoft CEO Satya Nadella’s speech

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In his keynote speech at the global Microsoft Inspire conference in Las Vegas, CEO Satya Nadella talked about how technology and connectivity continue to improve human relationships, whilst reinforcing that ethics and user privacy continue to be the most important consideration, as we accelerate though the 4th industrial revolution.

This year’s Microsoft Inspire has been one of the most exciting and rousing yet, with a focus on increased innovation, growth and differentiation. If last year’s key takeaway was Microsoft’s commitment to transforming their partner relationships, this year is about accelerating partner support for the greater collective good. Microsoft’s overarching business vision of “empowering every person and every organisation on the planet to achieve more” will ultimately be driven by the Microsoft Partner eco-system.

Our Senior team attended the conference, and have summarised their top takeaways:

The Microsoft partner eco-system is bigger and more impactful than ever before…

…and jam-packed with opportunity. Over 17 million people are employed in the Microsoft and Microsoft partner ecosystem with total business projected at a phenomenal $4.5 trillion. Together we are in a unique position to unleash the power of real partnership for digital and technological success. Not just for business, but for customers, innovators and end users too.

Ethics and personal privacy is a fundamental human right.

Advances in technology and integrated Artificial intelligence (AI) are creating some of the most exciting changes in the world today, but Nadella has warned that they must not come at the expense of personal privacy and human relationships.

He said: “We have to have a set of principles that guide the development of AI and always do our very best work when it comes to privacy. As technology becomes pervasive in our lives, we must approach everything with the fundamental assumption that privacy is a human right.”

The importance of adding value not just creating brand values

Nadella’s message to students looking for a career at Microsoft?

“If you want to be cool, go somewhere else. At Microsoft, our job is making other people look cool.”

Sharing incredible stories of business transformation via the partner eco-system, the message and focus for the future is on driving positive, global impact through cutting edge technology and industry-specific solutions like Microsoft Dynamics 365.

People and connectivity is being re-imagined, now.

The future of digital is people and human centric, made possible with by ever-increasing advances in Microsoft’s Azure Sphere secure technology. Internet connectivity is becoming a two-way street, creating a holistic user experience that decouples us from the chains of the tech, whilst improving seamless machine integration in our day to day lives.

Nadella said: “We are going to infuse everything with AI. It’s going to have perception capability, language capability and autonomy that’s going to be built into the applications going forward.”

Over the next few years, more and more consumer gadgets and appliances will connect to the Internet and each other, with the capabilities to talk to us, listen, predict behaviour and act on our behalf. The tech we use will become seamless, multi-device and multi-sensory.

As organisations globally hurtle through accelerated digital transformation, driven by cloud and artificial intelligence, mixed reality and the Internet of Things, these tools and technologies are re-imagining consumerism, business and society for the greater good.

And yet consciously, we may never even be aware that we’ve interacted with a computer…

Ready to find out more about how Microsoft’s up-to-the-minute technology can improve your business operations, sales and service? Contact us today for an informal chat…

3 min read

A Redspire Graduate journey 2017 – by Nine Twenty Recruitment

Redspire have worked with Nine Twenty recruitment over the last few years as our headcount has grown and the business expanded. With solid growth plans, we are once again looking for excellent, talented IT Graduates who are looking to start their career within a dynamic and innovative Technology company and Microsoft Gold Partner.

To highlight the unique benefits of working with Redspire, Nine Twenty interviewed our star Graduate Jamie Logue to talk about his career path, how he ended up with Redspire and the projects that he’s been immersed in since joining our Microsoft Gold Partner consultancy.

Introducing Jamie to the Redspire Graduate opportunity

Nine Twenty approached Jamie last year after he had graduated from University of West of Scotland, achieving a BSc in Business Technology. Following screening with Nine Twenty, it was obvious that Jamie was the type of candidate that would flourish in the learning environment that Redspire were providing.

The Redspire Graduate Q&A

Jamie, what did you want to do when you graduated?

“I wanted to be a Business Analyst! Database development really interested me at university and it seemed highly relevant to the opening at Redspire. Even though I didn’t know too much about CRM systems, the role seemed like a great opportunity to learn more.”

Tell us about your role as a Graduate Analyst at Redspire.

“As Graduate Analyst, you get a great grounding in multiple business areas, which is just what you want as you get your teeth into the sector. It’s learning from the ground up. My initial role combined responsibilities from areas like business analysis, solutions architect, design and pre- sales, as well as elements of coding.”

“The management team are really supportive at Redspire and work closely with all staff to help to focus on people’s strengths and how they develop their long term careers. There are so many options for specialising once you have an understanding of the various departments.”

 What does the career path look like on the Redspire Graduate programme?

“I started out as an Analyst, and straight away its training heavy to gain your Microsoft certifications. Once you’re certified, the day to day is so much more hands on and involved client facing Consultancy and project design. After that you can be promoted based on performance into Senior/ Lead Consultants and from there you have options to move around within the company, for example focusing on the Business side or the Tech side of the company or maybe looking more at Project Management.”

What is the working environment like at Redspire?

“They’re a friendly chatty bunch at Redspire HQ. There’s a good team vibe between departments and we have pretty regular social events to make sure it stays that way.”

Who wouldn’t suit a Redspire Graduate role?

“Someone without a clear vision of where they want to go”

Any Advice for Graduates interested in a role with Redspire?

“Do the research on the role, the business and the benefits of the Microsoft tools and relationship. In this role, you will be thrown in at the deep end…but you definitely have a safety net in terms of the support around you!”

6 min read

What Does Digital Transformation Mean Now Anyway?

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Digital transformation.  It’s a catch all term for how digital technologies are changing the lives we lead, and the businesses we operate today.  To be honest, it’s overused. You’ll see it in nearly every article you now read. What’s the problem with that? As a term becomes more and more used, it fails to stop people in their tracks. It fails to engage in meaningful thought. And when the term digital transformation becomes like wallpaper, it does the technologies it seeks to promote a disservice.

So, let’s just stop a minute. Let’s unpack the term digital transformation and let’s find meaning in it again so that you can understand where it will truly help your business to progress.

Most businesses understand the term digital now. Even Cloud is a widely understood term and organisations are embracing the systems and processes that sit on them to facilitate productivity, efficiency, collaboration and relationship building.  For most organisations, it’s an acceptance that their customers also expect digital progression and the improved service levels that come with them. So for most, it’s about starting there. Then there’s the visionary stuff that is fast becoming the mainstream.

 

The Internet of Things (aka IoT) is about Cloud-based machine-to-machine communication made possible by networks of data gathering sensors. It generates data that instigates an action designed to improve efficiency. It works best when there is infrastructure in place to analyse it all.  It’s pretty limitless and is growing into new areas every day. At a domestic and immediately understood level, it could be your smart energy meter that allows you to control your energy use remotely or an alarm clock that tells your coffee machine to get going with that first cup of the day. At a city level, it could be smart roads and amenities. At a business level, it’s about the same drive for efficiency, productivity and turnover.

 

In manufacturing, new equipment tends to come with IoT sensors pre installed but the industry is also adept at retro fitting to existing equipment. BI Intelligence, Business Insider’s premium research service, expects the installed base of manufacturing IoT devices to grow from 237 million in 2015 to 923 million in 2020. By then, manufacturers will spend approximately $267 billion on the IoT. Manufacturers are currently using IoT solutions to track assets in their factories, consolidate their control rooms, and increase their analytics functionality through predictive maintenance. Many IoT solutions are still basic, but we expect manufacturers to eventually implement more complex technologies, such as autonomous robots and augmented reality (AR) tools. Indeed, it’s innovations like this that usual cause growth for a country’s economy as it takes us into a new industrial age.

Insurers using IoT technologies will be able to cut costs, improve business practices and better assess clients’ risk levels. Usage based insurance (UBI) is already in play with IoT devices that track customer activity and offer discounts or rewards for desired behavior.

 

Artificial intelligence has just enjoyed its 60th birthday and it shows no signs of letting up. Digital Visionary, Kevin Kelly (you can find him on TED Talks) puts it like this. We already have AI. It’s everywhere. It’s used to fly planes, to make recommendations on Netflix or Amazon, to diagnose x rays, to go through legal evidence and even to serve you search results.  With the Industrial Revolution, we got artificial power. With AI, we are plugging in smartness and giving that power cognition. As humans, our intelligence is too dynamic. We have a symphony of over 100 different types of intelligence in our brain that forms different orchestras on a minute-by-minute basis. Sometimes, one player in that orchestra gets too noisy for the situation. With AI, you can have just the intelligence you need. So, your machinery, your programmes, your smart car can get on with the job without any distraction.  Here’s an interesting though of his. It’s not about the AI taking over. AI and human intelligence have to work together. It’s not about AI taking over. It can’t. Its profundity is found in its single mindedness. We need to continue to deliver the lateral thinking.  So, yes manufacturing may be reticent to let AI in, but the manufacturers that will excel are those that make it work FOR them, not instead of them.

 

Businesses are generating a huge amount of Big Data on a day-to-day basis. Big data is when you have enough of it that you can analyse it for insights leading to better decision-making and strategic changes. Most businesses have the data yet many don’t have the means to analyse it. Retailers who are confidently using CRM to generate vouchers and communication based on a customer’s buying habits are ahead of the game. The insurance sector is catching up fast with the ability to recalculate entire risk portfolios in minutes and detecting fraudulent behavior before it hits.  Manufacturing can identify root causes of issues and defects in near real time limiting damage.

 

Imagine a business call where you can call up remote members of the team or your clients, and engage with them in augmented reality. Unbelievably more natural, definitely more collaborative and surely something we will all want to be doing in the future. The same 3d experience that brings proper collaboration to businesses raises the game for training, for repair instructions, for showcasing products, for tourism, for interior design, for office environments. It really is limitless and whilst the glasses are currently clumpy and conspicuous, just give it time. The dominant form of this hasn’t emerged yet and whilst I find it very exciting, I suspect the mainstream won’t be ready for this for quite some time.

 

Drones remain a thing and you’ll probably have seen Amazon’s efforts to implement them.  I suspect the US will lead the way given the passing of FAA rules that make it easier for commercial interests to take to the skies.  I think there’s huge potential for manufacturing firms and the insurance sector to use drones although in completely different ways. Watch this space!

 

What will your business’ digital transformation look like in 2017?

Here’s what I suggest.

  1. Start with your strategy. Always. Never jump to technology because it excites you. Know that it meets a corporate objective first.
  2. Get an outside view of your systems, processes and corporate objectives. Chances are that you will be starting with the basics by making sure your CRM is doing what it needs to do, that your processes are intelligent and that your data is being put to good use.
  3. If you are looking at new systems, look at the bigger picture of integration of where you are now and where you plan to go. Scalability is crucial.
3 min read

4 Productivity Resolutions for Business Leaders

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There’s something different about the time between Christmas and the return to work in early January.

The office environment is a little quieter, the pace is slower and people are more communicative. Inboxes are dealt with, junk mail deleted, desks tidied, to-do lists revised, outstanding tasks achieved.

Organisation brings calm. Calm brings clarity. Clarity brings vision. Visions are for sharing. That sharing brings collaboration. Collaboration brings effectiveness. Effectiveness brings productivity. It’s a virtuous wheel that often gets punctured because we are being busy fools, working at a frenetic pace to just get things done as quickly as possible. We miss opportunities for smarter thinking.

In a bid to keep the spirit of ‘tween days, you need to address the basics.

Here are our simple, often forgotten, business leader productivity tips that will bring calm and effectiveness into your day and organisation.

 

  1. Control Your Email

Do you control your email or does it control you? Here’s something worth thinking about. Email represents us. People do judge us based on our email habits. You need to be organised and responsive.  However, the trick is doing that without letting it disrupt your day.

  • Decide when to tackle your emails – twice to three times a day should do it. Once a week, try to clear your inbox, filing what’s important, deleting what is not. It’ll stop the email becoming white noise.
  • Be succinct in your emails, keep to one main point and you’ll get a quicker answer.
  • Confirmation or conversation? If your email will most likely result in a ping pong of emails or if you don’t want something in writing, use the phone instead.
  • Remember that emails are easily misconstrued. Avoid group emails unless it’s simply to distribute information. A group of people will always have differing interpretations and you can quickly lose the point.

 

  1. Control Your Diary

If you’re anything like our MD, Billy Lyle, you’ll be in demand. Everyone wants a slice of your time but you still have your own tasks to complete and clients to look after.  There are so many tools and apps to help you manage your diary better but ultimately, it comes down to this:

  • You only need one calendar.
  • Use one digital task manager and get rid of all the post-its.
  • Theme your week if you can – client meetings, research, prep, people.

 

  1. Control Your Knowledge

What information do you need each week to manage the business? When was the last time you felt able to study your area? Just for fifteen minutes? How much time do you spend finding out answers when they’re suddenly urgent? How many times have you felt poorly informed in a client situation? By being on top of your knowledge sources, you’ll identify the ones worth having and the ones to lose.

  • Set proper time aside for your management reports.
  • Build a reading list and habit, whether it’s daily, weekly or fortnightly where you commit time to get on top.
  • Schedule thinking time and objectivity will become a habit making for better decision-making and productivity.

 

  1. Control Your Meetings

Meetings need to happen; information, status, brainstorm, one-to-one, strategy, board, committee. It’s the most productive way to discuss and collaborate, to make things happen but employees dread time away from their desks.  They often come to the meeting distracted and poorly prepared.  Here’s how to make it more productive for everyone:

  • Have a clear purpose
  • Have an agenda (circulate it in advance!)
  • Have an agreed end time
  • Have a good moderator
  • Have agreed actions

It’s remiss of us not to point out the huge benefits of Microsoft Dynamics 365 in addressing so many of these points (and hundreds more) to improve productivity and profit throughout all sizes of business. But we’ll get back onto that in January!

For now, the team here at Redspire would like to wish you all a productive and prosperous 2017.

2 min read

Are you preparing your data for Brexit?

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Regardless of which way you voted in the EU Referendum, the consequence of the planning process and the eventual exit will impact upon all businesses at one level or another.

Right now, we’re finding that more businesses are looking to protect their position with CRM providing a productivity and customer closeness advantage. Will that continue as Brexit progresses? We hope so. It’s easy to want to batten down the hatches in economically turbulent times but this is no ordinary time. Technology will continue to gather pace and change the way businesses work. Microsoft has provided us with the product, our job is to continue to make the cost benefit ratio stack up for our customers.

In the meantime, we have a lot of existing customers asking about the security of their cloud data. Here are the facts.

Digital borders are inevitable.

The United States and the European Union are still working on a new data privacy agreement, governing the flow data between the two. The  ‘adequacy’ decision is not yet defined which means it’s already tricky.  The UK will need to go through the same process with both the EU and the US as part of the Brexit preparation. Our privacy laws in the UK must meet new EU rules for businesses to be able to have cross-border data flows.

What can your business do?

You need to have flexibility in cloud options and be able to adapt to suit customer needs and comply with data sovereignty laws.

The effect is two fold.

  1. Businesses in the UK may need to look at where and how their data is being stored and shared globally. They will need to meet UK data legislation and still need to follow the EU General Data Protection Regulation (which become enforceable in 2018).
  2. Businesses based in Europe will need to look carefully at the data legislation that the UK brings in and make sure that it meets European requirements.

 

Dynamics CRM customers will be better off than most with the size of Microsoft’s cloud network and with more than 100 data centres worldwide the flexibility is there to adapt where required. Your business’ data can reside wherever legal requirements necessitate. However, don’t forget it’s who the data is about, not just where the data lives.

So, what do you need to do right now?  If you think your business will need to look at data centre locality, talk to your Microsoft Partner. Get an idea of what’s involved, who you need to involve at your end and create a plan for what needs to happen when so that you don’t get caught out with a too short timescale and fines that could be as much as 4% of your global turnover. Otherwise, trade with Europe could be off the table.

Any questions? Feel free to get in touch.

2 min read

Guide to Microsoft’s UK Data Centres

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UK Data Centres


 

It’s official.

In keeping with Microsoft’s leading push for data privacy in the technology sector, it has just become the first global provider to deliver complete cloud from UK data centres. The UK is already full of businesses and organisations seeing exponential growth and efficiency through their use of Microsoft Dynamics CRM, Azure and Office 365, all backed up across over 100 global data centers.

Great Britain is Microsoft’s second biggest market for cloud-based software after the United States with thousands of customers of all sizes already using the Microsoft cloud. We truly are a digitally engaged nation.

So how is this a game changer, and how will it affect existing users?

What’s the issue?

For many organisations, the reluctance to fully exploit the opportunities associated with Cloud based software such as Dynamics CRM or Office 365 is largely down to data security. With Brexit in discussion, and the many discussions about data security in general, it has become even more of a pre requisite for sectors such as legal, banking, public and utility.

Local storage of data means that there is no grey area over regulatory and legal compliance, and ensures that organisations using it, are handling all data as sensitively and as securely as possible.

It means that organisations can replicate data within the UK for backup and recovery, reduced network distance and lower latency.

Who will benefit?

Every commercial Microsoft customer in the UK will benefit. If you are already a Dynamics CRM, Azure or Office 365 customer, and you would like to discuss where the data is hosted, you should contact your programme manager.

If you are just starting the conversation around any of the platforms, we can take it into account from the beginning.

The UK based cloud is available now for Office 365 suite of Cloud applications and Azure, the cloud based software infrastructure platform. Microsoft Dynamics CRM will join them in the early part of 2017.

The UK Ministry of Defence, Aston Martin, the South London and Maudsley NHS Foundation Trust will be some of Microsoft’s first customers for the UK data centres, citing cost savings and data security.

Should every organisation be using Cloud based software?

Cloud-based software facilitates sharpen working practices and productivity across all departments of an organization. Comparing it to On-Premise the big wins are mobile accessibility, no servers to maintain and lower running costs. The introduction of Microsoft’s new UK data centres removes the data security barrier that held back many on-premise organisations. For some, cloud is now a no brainer.

It’s worth knowing how cloud-based technology could take your communications, relationships, processes and profit up a gear.

Start the conversation today. We’re here to help.

Read more on this topic HERE on the Microsoft News website.

It’s starting with Azure and 365 with Dynamics following shortly in early 2017.

2 min read

Redspire Limited Selected as Official Supplier for the Government’s Crown Commercial Service G-Cloud 8 Framework

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Redspire Limited is pleased to announce it has been confirmed as an approved supplier for the Government’s G-Cloud 8 Digital Marketplace.

Public sector organisations will now have unlimited access to Redspire’s delivery of digital transformation solutions, customer relationship management (CRM) software, consulting services and expertise as a leading Microsoft Gold Competency Partner for Cloud CRM.

G-Cloud 8 is the latest iteration of the Crown Commercial Service’s purchasing framework that enables UK Public Sector organisations to select, and purchase, Software as a Service (SaaS) and Specialist Cloud services, from approved supplier, Redspire Limited.

The G-Cloud framework, is a pre-approved list of suppliers that offer cloud services via an online Digital Marketplace portal reinforcing the government’s commitment to making it easier for suppliers to sell their services whilst enabling a faster and simpler process of cloud based IT procurement. Central government, local government, health and education administration, defence services, housing associations and emergency services can take advantage of faster, easier access to innovative IT solutions and products straight from their suppliers.

“We are delighted to become a G Cloud supplier for the UK Government’s Digital Marketplace. It offers Redspire an excellent opportunity to offer extensive citizen service delivery, digital transformation services, dedicated SaaS services and specialist cloud services. Redspire can also offer full-lifecycle application support and maintenance services.” says Billy Lyle, Managing Director, Redspire Limited.

For more information about Redspire, its services and its presence on G-Cloud 8, Click Here to get in touch with us, or visit the Digital Marketplace service listings:

Software as a Service:
Microsoft Dynamics CRM Online Education Licenses

Microsoft Dynamics CRM Online Government Licenses

Redspire CRM Support Pack – Microsoft Dynamics CRM Support Service

Redspire Digital Transformation – Channel Shift Delivery and Citizen Service Management

Redspire Digital Transformation – Citizen Service Management through self-service Portals

Redspire Education – Student, Staff, Faculty and Stakeholder Management through self-service Portals

Redspire Limited: CRM for Education – Academia

Redspire Limited: Upgrade and Cloud Migration for Microsoft Dynamics CRM Online

Redspire’s CRM Plus service, agile CRM implementation at a fixed monthly cost.

Specialist Cloud Services:
Redspire CRM Service Pack – Microsoft Dynamics CRM Services