The hires meet planned growth targets for the year, despite COVID-19 interruptions and challenges to mid-year on-boarding.

Expanded teams will help meet increasing demand from new and existing Financial Services clients.

Redspire, a Microsoft Gold Partner announced 18 new hires today, to support continued growth within their Financial Services business units.

The Glasgow and London based firm, led by CEO and founder Billy Lyle has secured a number of significant new client wins in Banking, Insurance and Capital Markets groups this year.

Today’s announcement comes on the tail of their year-end results which highlight 39% turnover growth on previous year.

The firm commented that strategic, on-going transformation continues to be a prime focus for their FSI clients, despite the very real challenges faced by the sector due to coronavirus.

Since March, the firm have also led a number of tactical projects to support business continuity throughout the pandemic. These include a partnership with Beazley, the specialist Insurer, to help Brokers and Underwriters stay connected when lockdown closed the Lloyd’s of London trading floor.

CEO Billy Lyle said: “It’s been a rollercoaster of a year for all businesses in the UK but our clients in Financial Services have shown real resilience. We’re very fortunate to be working through these challenges with them, making best use of the tech available and to be able to grow the team and offer employment opportunities during the pandemic, when many people are looking for work.”

He continues: “Right now, years worth of transformation is happening with every month that passes. The demand for strategic, continuous transformation is greater than ever, in addition to the at-pace projects that are helping the sector meet new and evolving challenges the pandemic poses. The Microsoft cloud and suite of business applications has risen to the challenge.”

“Now, that the market has adapted to new ways of working, we’ve turned our focus back to investing in talent in our technical, delivery and commercial teams. This ensures we have the capacity to meet the strategic requirements our clients’ like Virgin Money and Golden Charter have in 2021 and beyond.”

Services Director Steven Brown said: “Like many businesses, these past few months haven’t been without their difficulties. However, we’re working hard with our clients through times of uncertainty and shifting technology needs to support their people, customers and operations.

“Like many technology-first companies, we’re fortunate to have the infrastructure to be able to switch to remote working practically overnight and help our clients maintain service levels. Now, we can now focus our attention on growing our team and hitting the ground running with strategic projects as we head into 2021.”

Redspire is an IT Consultancy, specialising in Microsoft Dynamics 365 and Power Platform technologies. As part of the Microsoft account managed teams, Redspire work collaboratively to drive future-proofing digital transformation, improve processes and help businesses understand and engage with teams, customers, clients and partners. With particularly strong capabilities in Financial Services, their client base includes the Money and Pensions Service, Beazley and Virgin Money.

When the developer team aren’t deep in Redspire client work, we’re usually found over at the Virtual Power Group (VPG) developing our technical skills and growing our network. The VPG is a Community Forum for Power Platform and Dynamics 365 users of all levels to come together to share knowledge and best practice.

This month, VPG was joined by Microsoft’s Lucy Bourne to cover the functionality and features of the Wave 2 release in the Microsoft Business Applications stack.

Staying on top of the ever changing platform and their twice yearly updates is a mammoth effort. Lucy’s session gave us a major leg up, with her run through of the features coming to the stack from October onwards.

There are two major releases of functionality to the Microsoft stack in a given year. One in April (Wave 1) and one in October (Wave 2). You can opt in to these features early, or preview in a trial instance. Though please note, once applied it cannot be removed so exercise caution. For existing implementations, it is advised to apply in a Sandbox environment and test that your solutions are not negatively affected by any conflict with new (or potentially retired) functionality. If you want support with this, reach out to a VPG Admin to discuss.

These major release waves do not launch all this new, cool shiny stuff immediately in to your environment – though there will be some. October 1st marks the beginning of the release wave and this functionality is launched – some elective – landing over the coming months up to the next release wave in the following April/October.

During her session, Lucy gave us a fantastic introduction to Power Apps for Teams and a rundown of the major highlights. Some of these were showcased in real-time alongside announcements at Ignite, adding a little extra excitement.

Here’s my highlights from across the main products:

Sales 

  • Mobile Experience Changes
  • Forecasting and Gamification
  • Usability enhancements
  • Sales Insights Updates

Marketing

  • Natural Language Segment Editor
  • Enhanced Customer Journey Canvas
  • Form Submission Enhancements
  • Improved Email Customization
  • and more…

Customer Service

  • Agent Productivity Dash (Multi Session Experience)
  • Omnichannel for Customer Service
  • Integrated Insights with Built In AI
  • Native Call Functionality in Omnichannel Framework

Field Service

  • Insights Dashboard
  • Customer Voice Survey Integration
  • Proactive Service Delivery
  • Scheduling experience improvements
  • Technician Success and mobile app enhancements

ERP/Commerce/Project Ops

  • CDS Integration improvements and various Cross App Capabilities
  • Document and Electronic reporting enhancements
  • Major updates to SCM
  • PayPal Integration for Commerce
  • And upgrade path plan for PSA to Proj Ops

Dynamics HR

  • AAD Integration enhanced
  • CDS Integration with Skills, Certificates, Performance and Benefits
  • Teams Self Service GA and further enhancements

Power Apps and Power Automate

  • Power Virtual Agents available within Power Apps Portals
  • PCF control support in Power Apps Portals
  • LOADS of RPA Capabilities in Power Automate (direct quote)
  • Power Automate Visual in Power BI

This is a session that I’ll not only watch again but be recommending to colleagues and clients to stay ahead of the tsunami of features scheduled to land this October. Watch the replay below.

As ever, I’m so excited to be working in this field where, as it was said on the call tonight, “change is the only constant”.

This article was first published on Viritual Power Group. For more information on forthcoming events, visit the website or connect with me on LinkedIn.