The travel sector is awash with data. Mobile technology is fostering new data generating consumer behaviours and is dominating the travel industry. Google seems to have hit the nail on the head when it described the modern customer journey as a series of micro-moments. Think back to the last time a friend recommended a hotel, […]
In an interesting article, E-consultancy recently highlighted the famous 2011 Wall Street Journal article “Why software is eating the world’. Six years on from that article, we have seen how digital technology has driven a huge shift in our daily lives with a proliferation of data, online customer service, customised experiences, bigger expectations, machine learning, […]
There are two ways to look at the European Union’s General Data Protection Regulations (GDPR). For businesses already digitally underway, it’s another important tick in the box for compliance and best practice. They may even identify a few opportunities to enhance what they’re already doing. However, if you’re in a business that’s been dragging its […]
It’s only 11 months until the European Union’s General Data Protection Regulations come into force (25th May 2018). Our webinar this week is taking a look at how you can start your planning process for GDPR. First though, here is a rundown of our 5 most frequently asked questions. If any of this is new […]
Redspire is a Microsoft CRM solutions specialist and a Microsoft strategic Partner, which means we are qualified and trusted by Microsoft to deliver their solutions. The General Data Protection Regulation (GDPR) is a big focus for us right now. Less than a year away, it will replace The Data Protection Act and means significant changes […]
Holiday season is almost upon us and the travel and leisure industry is booming. More people are seeking new experiences than ever before. And 76% of them are buying online†. Not only is this great news for digital marketing, virtual experiences and efficiency, it’s a data goldmine that lets you meet your customers’ needs. From […]
When you think of Industry 4.0, what springs to mind? It’s the new buzz phrase for the combination of industry and the current Internet of Things (IoT) technology. First, there was Industry 1.0 (when water and steam power mechanized production), then 2.0 (hello electricity) and 3.0 (digital arrives) revolutions. This fourth revolution is moving at […]
When we meet our clients for the first time, there are usually five immediate discussions. The first is about how Dynamics365 will make processes and people more effective. That’s an easy one. The next four questions revolve around data – big data (size isn’t everything), data management (management is not the same as insight), storing […]
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By 2020, customer experience will be more important than price. Businesses will remain cost aware but stuttering customer service won’t be tolerated. Why? We live in the age of the customer. Digital innovation has not only made it possible for businesses to deliver more, it has meant that customers know more and expect more. It […]
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