Entries by Claire Kirk

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Banking on AI: Dynamics 365 Customer Insights and Virtual Agent for Customer Service

A bank’s AI goals should look beyond cost reduction, welcome though that is. This technology has the capacity to do much more. Indeed, it can completely transform on institution from the core.” (Accenture, Redefine Banking with Artificial Intelligence) In our recent Banking on AI article, we gave an overview of the rapid pace of AI […]

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The Power Platform for Insurance: automating car insurance claims with PowerApps, Flow and Power BI

Earlier this week we took a good look at the Power Platform for the Insurance sector. In this third part of our Power Platform for insurance series, we’re looking at automating car insurance claims processes using the Power Platform’s capabilities, and integrations with the wider Microsoft stack. There are endless use cases and opportunities to […]

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Power Platform for Insurance: harnessing the power of Power BI, PowerApps and Flow

There’s been a lot of noise coming from Camp Microsoft on the Triple threat (or Triple A-Loop) of Power BI, PowerApps and Flow in the last year and we’re seeing some excellent use cases of the tools in action within the Financial Services sphere At Redspire, we can’t recommend the Power Platform for Insurance firms […]

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What’s new in Microsoft Dynamics 365 wave 2?

The October 2019 Dynamics 365 wave 2 release for Dynamics 365 is, as expected, is a love story to Microsoft’s continued investment in AI and commitment to industry and commerce. The release brings a whole host of AI-infused and industry specific capabilities and brand new world-class innovations that provide meaningful capabilities to digitally transform organisations […]

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Banking on AI with Microsoft Dynamics 365

“Artificial intelligence isn’t going to replace bankers. It’s going to optimize how banks work by helping them become more agile, make smarter decisions, and, ultimately, stay more competitive.” (Banking on AI, Microsoft, 2019) With the October wave 2 release for Dynamics 365 featuring 400 new updates and capabilities across Dynamics 365 and the Power Platform […]

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Five signs that your business has outgrown its current CRM system

When it comes to organisational change and digital innovation, if it’s not broke, don’t fix it isn’t the best philosophy to lead with. With business applications and integrations constantly evolving and digital-readiness driving organisational effectiveness, the top performers in business are constantly innovating not laggard. When you consider smart, AI-connected households, the Internet of Things and in-phone […]

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The Graduate Apprenticeship Q&A: Greg Tierney

22 year old Greg Tierney has been working with Redspire for just over a year, as a Junior Business Analyst. He joined the business on the pilot Graduate Apprenticeship programme having completed a HND in Accountancy at Glasgow College. With a real enthusiasm for technology, he was the idea candidate for the newly created post. […]

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The Digital Insurer: Top 10 Microsoft Dynamics tools and integrations that every Board level insurer should know about

With online retailer Amazon famously releasing new functionality to its website every eleven seconds, it’s clear that continuous technological change is at the heart of customer service and experience. Regardless of the space you operate in, keeping pace digitally is vital to keep customer satisfaction high. In insurance, the Board and c-suite are under increasing […]