Entries by Claire Kirk

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How to ensure Insurance business continuity between insurance brokers and underwriters during the global health crisis

Ensure vital communications and business as usual between insurance underwriters and brokers, whilst displaced from in-person meeting spaces and financial district box systems throughout the global health crisis. Ensure Insurance business continuity During the Covid-19 pandemic, it’s vital that essential insurance services continue business as usual. Lockdown has closed meeting hubs and box systems like […]

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Covid-19 customer contact crisis support with Dynamics and Power Platform

Overcome immediate overload in call centre operations, fast with Dynamics 365 Customer Service, Power Virtual Agents and Omni-channel Engagement Hub. Frontline service providers in banking, insurance, health, travel and retail are experiencing huge spikes on call centre operations during the Covid-19 global health crisis. Microsoft bizapps and rapid partner deployments are helping contact centres overcome […]

Communication from Microsoft in response to the global health crisis

Over the past weeks, Microsoft and partners like Redspire have mobilised global and UK teams to support communities and organisations affected by the COVID-19 crisis. Microsoft Dynamics 365 and Microsoft Power Platform teams are working closely with organisations on the front lines of the crisis—including financial services organisations, governments, healthcare providers, not-for-profits, and schools and […]

COVID-19 statement from Redspire

In response to guidance and events surrounding  COVID-19 (Coronavirus), we would like to share the measures we have taken to ensure we continue to deliver secure, consistent services, whilst maintaining safe working environments for our teams. We recognise our obligation to ensure we continue to provide uninterrupted services to your business, and that you may be […]

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Power Apps for Banking

Since Microsoft released hundreds of brand new AI-infused capabilities for Dynamics 365 and the Power Platform, we’ve focused heavily on the opportunity for automation and process improvement within Banking and Insurance. This article focuses on Power Apps for Banking and the four Power Apps components driving improved Customer Experience in branch and other omni-channel touchpoints. […]

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Banking on AI: Dynamics 365 Customer Insights and Virtual Agent for Customer Service

A bank’s AI goals should look beyond cost reduction, welcome though that is. This technology has the capacity to do much more. Indeed, it can completely transform on institution from the core.” (Accenture, Redefine Banking with Artificial Intelligence) In our recent Banking on AI article, we gave an overview of the rapid pace of AI […]

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The Power Platform for Insurance: automating car insurance claims with Power Apps, Power Automate and Power BI

Earlier this week we took a good look at the Power Platform for the Insurance sector. In this third part of our Power Platform for insurance series, we’re looking at automating car insurance claims processes using the Power Platform’s capabilities, and integrations with the wider Microsoft stack. There are endless use cases and opportunities to […]

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What’s new in Microsoft Dynamics 365 wave 2?

The October 2019 Dynamics 365 wave 2 release for Dynamics 365 is, as expected, is a love story to Microsoft’s continued investment in AI and commitment to industry and commerce. The release brings a whole host of AI-infused and industry specific capabilities and brand new world-class innovations that provide meaningful capabilities to digitally transform organisations […]

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Banking on AI with Microsoft Dynamics 365

“Artificial intelligence isn’t going to replace bankers. It’s going to optimize how banks work by helping them become more agile, make smarter decisions, and, ultimately, stay more competitive.” (Banking on AI, Microsoft, 2019) With the October wave 2 release for Dynamics 365 featuring 400 new updates and capabilities across Dynamics 365 and the Power Platform […]