Entries by Claire Kirk

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What is Microsoft Power Apps?

Power Apps is a high-productivity development platform for business apps, and has four major components: Canvas apps Model-driven apps Portals Common Data Service Microsoft Power Apps is a suite of apps, services, connectors and data platform that provides a rapid application development environment to build custom apps for your business needs. Using Power Apps, you […]

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The enabled agent: eight features future-proofing customer engagement in Financial Services

As the UK enters recession, with Covid-19 still at large and Brexit looming, UK Financial Services leaders take stock of the strategic digital priorities that best steer resilience in the months and years ahead. The pandemic has accelerated digital change in all areas of the sector, with focus on rapid implementations that maintain business continuity […]

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Redspire works with Beazley and Microsoft to create online booking system for Underwriters and Brokers

Redspire has worked in collaboration with Microsoft and specialist insurance partner Beazley to create Beazley Booking, an online booking system to make it easier and quicker for brokers to arrange virtual appointments and share relevant documentation securely with underwriters. Using Microsoft’s low code platform Power Platform, Beazley Booking makes it easier and quicker for brokers […]

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Acts of Kindness and the impact on Mental Health

As part of #MentalHealthAwarenessWeek, we asked our Head of HR and Business Operations Kristine Steele to share the ways that Redspire is providing a mentally healthy workplace. She gives her thoughts below on why, especially now, #KindnessMatters.  Before lockdown, my 2-year-old son was in nursery. When I collected him at the end of each day, […]

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How to ensure Insurance business continuity between insurance brokers and underwriters during the global health crisis

Ensure vital communications and business as usual between insurance underwriters and brokers, whilst displaced from in-person meeting spaces and financial district box systems throughout the global health crisis. Ensure Insurance business continuity During the Covid-19 pandemic, it’s vital that essential insurance services continue business as usual. Lockdown has closed meeting hubs and box systems like […]

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Covid-19 customer contact crisis support with Dynamics and Power Platform

Overcome immediate overload in call centre operations, fast with Dynamics 365 Customer Service, Power Virtual Agents and Omni-channel Engagement Hub. Frontline service providers in banking, insurance, health, travel and retail are experiencing huge spikes on call centre operations during the Covid-19 global health crisis. Microsoft bizapps and rapid partner deployments are helping contact centres overcome […]

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Communication from Microsoft in response to the global health crisis

Over the past weeks, Microsoft and partners like Redspire have mobilised global and UK teams to support communities and organisations affected by the COVID-19 crisis. Microsoft Dynamics 365 and Microsoft Power Platform teams are working closely with organisations on the front lines of the crisis—including financial services organisations, governments, healthcare providers, not-for-profits, and schools and […]

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COVID-19 statement from Redspire

In response to guidance and events surrounding  COVID-19 (Coronavirus), we would like to share the measures we have taken to ensure we continue to deliver secure, consistent services, whilst maintaining safe working environments for our teams. We recognise our obligation to ensure we continue to provide uninterrupted services to your business, and that you may be […]

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Power Apps for Banking

Since Microsoft released hundreds of brand new AI-infused capabilities for Dynamics 365 and the Power Platform, we’ve focused heavily on the opportunity for automation and process improvement within Banking and Insurance. This article focuses on Power Apps for Banking and the four Power Apps components driving improved Customer Experience in branch and other omni-channel touchpoints. […]