REDSPIRE BLOG

Thoughts for the week, sector insights and topic overviews. Follow us on social to stay up to speed.

Public Sector: Digital Transformation through Microsoft Dynamics 365

CRM, CRM For Public Sector, Customer Experience, Customer Relationships, Data Management, Digital Transformation, Microsoft Dynamics 365

Can public sector organisations afford not to take advantage of digital tools? It’s a slightly controversial statement but nevertheless true, that whilst commerce and industry advance at speed towards great digital change, the public sector in the UK is in danger of being left behind. Potentially, at great sacrifice to public health, wellbeing and economic […]

May 1, 2018/0 Comments/by Leeanne Boulton

Accelerating Digital Event: An Interactive Forum for Public Sector Leaders

CRM, Digital Transformation, Dynamics 365, Microsoft Dynamics 365

The need for public sector organisations to transform digitally is now widely accepted. Senior Executives seeing the value and embracing change and digital innovation that will positively shape their future of the organisations they lead. With…

10 Things to Know About Your CRM Partner

CRM, CRM Partners, Customer Relationships

Why does CRM sometimes fail to deliver? Why does any relationship? Here are ten ways to make sure you have the right CRM software partner. Know their strengths. Are they dedicated to the CRM platform you have chosen? Are they working with…

Why CRM Doesn’t Instantly Create Customer Experience

CRM, Customer Experience, Customer Relationships

Every year, at around this time, we like to reflect on the year that’s passed and what the key learnings have been for us as a business and for the wider CRM landscape. This year, unsurprisingly, one of the main themes is the blurred line…

5 Reasons to Celebrate GDPR

CRM, Data Management, GDPR

25th May 2018 is etched onto the minds of businesses as the date where all data has to be in order. GDPR is approaching fast. Is it a big task? Yes, of course. Should you be worried? Only if you’re doing nothing. Is it an…

6 CRM Rules to Make Sure It Delivers

CRM

What’s the difference between the businesses that cite CRM as the reason they’re leading and CRM that fails to deliver? The answer could be superficial stakeholder engagement. Most businesses understand the importance of getting buy-in…

Customer Experience: May the battle commence

CRM, Customer Experience, Dynamics 365

How would your customers rate the customer experience you give them? Would they call you customer-centric? The various departments of your organisation may all be delivering exceptional customer service but if it doesn’t all hang together…