The Features and Benefits of Microsoft Dynamics CRM 2015 Update 1

It is now more important than ever to provide an engaging and integrated customer experience using multiple touchpoints. The recent update provides users with the necessary tools to achieve this.

Microsoft Dynamic CRM 2015 Update 1: Features and Benefits

  • Sales - Can manage leads and opportunities whilst on the move both on and offline. Streamlined navigation providers users with an intuitive experience.
  • Marketing - Improvements behind the scenes have increased the capacity and efficiency of the database. Improved lead scoring and the ability to automatically track specific emails provides users with a seamless way to keep track of customers and communicate effectively.
  • Customer Service - Social customer service enables CSRs to approach customer service in a flexible way that is tailored to the customer.
  • Social Engagement - Enables users to harness the power of social media and use social listening to get an overview of brand image.

Download: 'The Ultimate Guide to: Features and Benefits of Update 1'.

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