Microsoft Dynamic CRM 2015 Update 1: Features and Benefits
- Sales - Can manage leads and opportunities whilst on the move both on and offline. Streamlined navigation providers users with an intuitive experience.
- Marketing - Improvements behind the scenes have increased the capacity and efficiency of the database. Improved lead scoring and the ability to automatically track specific emails provides users with a seamless way to keep track of customers and communicate effectively.
- Customer Service - Social customer service enables CSRs to approach customer service in a flexible way that is tailored to the customer.
- Social Engagement - Enables users to harness the power of social media and use social listening to get an overview of brand image.
Download: 'The Ultimate Guide to: Features and Benefits of Update 1'.