Door 14 – Microsoft Social Engement

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Keeping on top of your social channels can be laborious and disjointed from your other systems.

Step up Microsoft Social Engagement. Available to all subscribers (thought subject to the usual security permissions), what’s happening on social will connect to Dynamics 365 and trigger actions such as alerting you to negative threads. A customer’s social account can be linked giving you a full picture of what’s of interest to them and any direct social interactions they’ve had with you such as a message on Facebook. You can add multiple streams so Facebook, LinkedIn, blogs and so on that will let you keep a track of competitor activity, subject discussions, customer interactions. Users can search by activity and choose a format to surface the results.

Want to know how Dynamics 365 will help your customers help themselves. Find out tomorrow.