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CRM and your core competence: From Generic to Unique

If you asked a management guru for a random valuable advice, he’d certainly say: Businesses which strictly focus on developing their core competence are the ones who take it far. Sounds good, let’s do it! However, as you probably know, it’s too...

Microsoft announces CRM updates

Microsoft has revealed that it is updating its customer research management (CRM) software, incorporating the latest features of the technology.   It has unveiled its spring wave of updates to its CRM solutions, which includes 54 updates operating...

More digital investment expected in 2014

Businesses are likely to make further investments in the digital marketing sector over the coming 12 months as this area gains further traction, both in B2B and B2C sectors. Ashley Friedlan, the founder of Econsultancy, recently suggested that digital...

Basildon Council installs CRM

The benefits of Microsoft Dyanmics CRM to busy public services has been underlined by the news that Basildon Council has installed the software in order to improve its relationship with stakeholders and local residents. Speaking to Touch Magazine, Microsoft...

Finance firms keen for mobile optimisation

According to the Mobile Finance Audit from the Internet Advertising Bureau (IAB UK), many of the country’s top 50 firms in this sector are keen to embrace mobile optimisation as they attempt to update their marketing processes. CRM can be helpful...

Microsoft Dynamics ‘to develop customer experience’

Ahead of Microsoft’s annual Convergence conference, taking place in Atlanta, the company has reiterated its plans to develop its Dynamic CRM software and highlighted the advantages it can offer to organisations around the globe. Kirill Tatarinov,...
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