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Does your CRM Partner Make You Happy?

OK, this is a bit clichéd. We’ll say it anyway. We really do care about out clients’ businesses. Maybe it’s because we get so entrenched in them when we’re helping them assess the case for CRM. Maybe it’s because getting to know the people...

What Does Digital Transformation Mean Now Anyway?

Digital transformation.  It’s a catch all term for how digital technologies are changing the lives we lead, and the businesses we operate today.  To be honest, it’s overused. You’ll see it in nearly every article you now read. What’s the problem...

4 Productivity Resolutions for Business Leaders

There’s something different about the time between Christmas and the return to work in early January. The office environment is a little quieter, the pace is slower and people are more communicative. Inboxes are dealt with, junk mail deleted, desks...

Why the Public Sector Needs CRM

As a Gold CRM partner to Microsoft, we see a lot of businesses trying to draw closer to their customers. Effort, budget and vision get them to where they want to be. They realise that to have competitive advantage, they must be operationally effective...

How CRM Trumps Outsourcing For Local Authorities

Customer service outsourcing in the public sector is on the rise. A new Local Gov report has revealed that local authority outsourcing has increased 50% year on year in the first half of 2016.  But what is the actual cost beyond the seemingly great financial...
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