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What B2B Insurance Brokers need to know about their customers in 2017

2016 was a transformative year for technology in the insurance sector and in 2017, the trends will build pace and move to the next operational level of activity and impact. It needs to so that venture capital and partnership interest doesn’t wane. The...

Why Insurers Choose Microsoft Dynamics CRM for Customer Retention

The benefits of CRM are well known in the insurance industry. Seamless customer service, faster enquiry handling, smarter processes, effortless task management and automated workflows all mean much higher productivity and customer retention. But as Microsoft...

Is there really a role for CRM in Customer Centric Insurance?

Customer centricity is a top talking point in the insurance industry. The Internet of Things (IoT) is changing the way customers interact with insurance products across every channel. UK Insurance comparison sites are booming, data is getting bigger and...
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