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As a Gold CRM partner to Microsoft, we see a lot of businesses trying to draw closer to their customers. Effort, budget and vision get them to where they want to be. They realise that to have competitive advantage, they must be operationally effective...
Customer service outsourcing in the public sector is on the rise. A new Local Gov report has revealed that local authority outsourcing has increased 50% year on year in the first half of 2016. But what is the actual cost beyond the seemingly great financial...